What is your return/refund policy?

Hello Beautiful! We now accept returns/refunds. 

Exchanges
Please send back package return label not included 
You can always contact us for any  questions at lushes.by.jenniferdiane@gmail.com 

Please get in touch if you have questions or concerns about your specific item before final purchase transaction is completed.

Unfortunately, we cannot accept returns on sale items or gift cards.

What if my product is damaged/defective?

Per our protocol all items are inspected and are safely packaged. (we do not hold responsibility if shipment is tossed around by UPS/FEDEX ect.. as we make sure to label package

(FRAGILE-HANDLE WITH CARE)

NOTE:

If you receive your order and it is missing an item and or item is defective for any reason but item is unopened, Please email us at lushes.by.jenniferdiane@gmail.com  Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 3-5 business days if not sooner depending on our shipment work flow.

What address do I ship my exchange to? Please send email per your request to lushes.by.jenniferdiane@gmail.com

Be sure to include the full name that your order was originally placed under along with order# and attach picture of items (unopened)

Customer: You will be responsible for paying for your own shipping costs for returning your item. (ONLY if item had a discrepancy). Shipping costs are non-refundable. (make sure to ask about discount codes may be applied on future orders. All exchanges/order(s) in question will take the same amount of time to be shipped back. (Unless per special circumstance (We may offer next day shipped back all charges paid by us.) <--- Note: Only if it applies. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.